Frequently Asked Questions: Shipping Time for Burnt Creation Portraits

Q: How long will it take to receive my Burnt Creation Portrait? A: Our standard shipping time for Burnt Creation Portraits is around 3 weeks.

Q: Why does it take 3 weeks for my portrait to arrive? Each Burnt Creation Portrait is a custom piece of art and takes a little bit of time to create. Our editors carefully edit each portrait to ensure that it is of the highest quality we can get and then each piece is burnt on our special CNC machine, some portraits can take up to 10 hours! 

Q: What if I need my portrait sooner? A: If you need your portrait sooner, please email us at info@burntcreations.com or call us at 616-414-5902. We will do our best to accommodate your request and provide you with a faster turnaround time.

Q: Are there any expedited shipping options available? A: Yes, we offer expedited shipping options for an additional fee. Please contact us at info@burntcreations.com or call us at 616-414-5902 for more information.

Q: How will my portrait be shipped? A: All Burnt Creation Portraits are carefully packaged and shipped via a tracked courier service to ensure safe delivery.

Q: Will I be able to track my portrait during shipping? A: Yes, you will be provided with a tracking number once your portrait has been shipped so you can track its progress.

Q: Can I ship my portrait to a different address? A: Yes, during the checkout process, you will be able to enter a different shipping address.

Please note that shipping times may vary depending on your location and any unforeseen circumstances such as inclement weather or delays caused by the carrier.

What do I do if I upload my picture and it doesn't show up?

Fear not! If your picture does not upload, you can email us the picture at info@burntcreations.com or call us at 616-414-5902.

Does quality matter when getting a burnt creation?

Yes, the quality of your photo you send impacts the quality of the burnt creation. Older grainy photos will not be as clear as a more recent digital photo. Please rest assured we will do the best job with what we are supplied with, we just like to make our customers aware ahead of time. We know for some the moment in time can never be recreated.

Can I make a collage of pictures?

Yes, you can, select the size you want, choose one of the pictures and email us the rest of them at info@burntcreations.com. Make sure to include your order number and any special instructions in the email.

Why does my picture look wavy?

When you order a burnt creation, your photo is burnt onto wood. Each piece will be unique because of the patterns in the wood. We do our best to only ship pictures we would hang in our own home or give as a gift ourselves. That being said the wood grain should be part of the magic of a burnt creation, not take away from the photo.

What do I do if I am not happy with my burnt creation?

The first step is to contact burnt creations (Jenny and Elton) at info@burntcreations.com or 616-414-5902. We will reburn the photo for free and deliver it to you. If you receive the photo a second time and are still not happy with your burnt creation, we will generously send your money back.

What happens if my burnt creation was damaged in transit?

Reach out via email (info@burntcreations.com) or phone (616-414-5902), and we will get a replacement photo to you, on us.