Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must contact us ASAP. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@burntcreations.com. Please note that returns will need to be sent to the following address: 15409 Lake Ave Grand Haven, MI 49417] 


You can always contact us for any return question at info@burntcreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14  business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@burntcreations.com.

We always do our best to create the best photo for you based on the picture and the quality of the picture uploaded.  

If you are unhappy with your Burnt Creation you received, 1. please send us a message or call us at 616-414-5902.  We'll re- burn your photo at no charge to you or if it's a quality issue, you can send us a new photo. 

*Please follow these steps before going on Facebook or leaving a bad review, we pride ourselves not on our perfection with the picture, but on our ability to always make things right for you!*